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Patient Information

Chaperones

If you would prefer to have another person present, as well as the GP or Nurse when you are having an examination, we offer this service to all patients. Please ask your GP, Practice Nurse or enquire at reception.


Hiring of equipment

The Practice has numerous wheelchairs and blood pressure machines that can be hired short-term. Please contact reception for more information.


Patients leaving the UK

The Health Authority are required to remove from practice's lists the names of patients who either intend to leave the UK for at least 3 months, or who have been out of the country for more than three months at a time.. If you are leaving the UK for 3 months or more, you should notify your practice. You will then need to re-register on your return to the UK.


Acceptance/Refusal on to a practice's list of NHS patients

Everyone has the right to change their practice without having to give a reason, though for administrative purposes it would be helpful if you notified your current practice that you are leaving.

You can approach a GP practice near to where you are living and apply to join its list of NHS patients as either a registered patient or as a temporary resident. You can be registered as a temporary resident if you are in the area for more than 24 hours but less than 3 months.

Practices may use their discretion whether to accept or decline your application. In declining an application, they must have reasonable grounds for doing so which do not relate to your race, gender, social class, age, religion, sexual orientation, appearance, disability of medical condition.

Where a practice refused an application, they may offer to treat you on a private fee paying basis. If you are having problems registering with a practice, you can contact your local Patient Services on 0116 295 7880 who will be able to help you register with another local practice.


Disabled Access

The practice has suitable access for disabled patients including:

    • Ramp access for wheelchair users
    • Adapted toilet for the use of disabled patients
    • Hearing loop system
    • Disabled parking
    • Wheelchair use for patients getting to and from the car park 

Zero Tolerance Policy

We operate a Zero Tolerance policy for abusive and aggressive behaviour in the surgery. Any incident where it is reported that a patient has been displaying such aggressive behaviour, will be taken very seriously and may lead to a patient (and their family) being removed from the practice list. 



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